Need a Refund – your link doesn't do what it says it does

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  smallspacecruising · Member · Jul 19, 2015 at 4:10 am

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  The links you have for support just go in a circle – very frustrating. I’m trying to get a refund on a domain mapping. Also, I did turn off auto-renewal before i deleted the site, but I want to make certain the domain doesn’t renew. I need a simple billing contact, btw WordPress is NOT user friendly and has terribly customer service since I just keep going in circles and I don’t want to labor through a forum just to find more dead ends. I’ll never use it again.

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  brookedot · Member · Jul 21, 2015 at 11:22 pm

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  Hi smallspacecruising,

  I have looked into your account. When you canceled your Domain Mapping and deleted your site the $13 payment for domain mapping was voided before you were charged. You may have seen a pending payment on your statement but the funds were never transfered to us.

  If you are still seeing the payment as pending please contact your financial institution.

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  rchavez87 · Member · Jul 30, 2015 at 5:37 am

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  I’m contacting you in regards to the renewal charge. I deactivated the auto renewal and credit card billing information before the charge date set in place but I still ended up being charged on the website I have no use for anymore. Please contact me as soon as possible regarding my refund. Thanks

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  rachelmcr · Member · Jul 31, 2015 at 10:42 am

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  Hi rchavez87,

  The auto renewal for your domain was cancelled before that charge went through, so WordPress.com did not collect any payment for that. Your credit card may show a pending payment, but no funds were transferred to WordPress.com.

  You can contact your credit card company if that pending payment is still appearing on your card there.