Need Access

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  ralphmanagement · Member · Jan 30, 2023 at 4:48 pm

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  Hello. The person who developed and managed the website for the business has not been reachable. The business owner does not have the information needed to login. Is there some way you can assist with a reset? Provide login information, or anything that can help us get access to the website

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 30, 2023 at 6:03 pm

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  Hi there –

  I’m sorry y’all are dealing with this headache. Yes, on WordPress.com you can regain access by providing proof of ownership as outlined on our account recovery form: https://wordpress.com/support/account-recovery/

  However when looking at that site I can see it’s hosted on aliant.net. It’s not using our managed hosting environment from WordPress.com.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.
  
  Once you have regained access to your site we should talk about getting you set up on our managed hosting environment. This way y’all aren’t paying somebody else to manage the site, we take care of that for you, and you get to focus on the content/business side of things.