need access

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  fireicemedspa · Member · Dec 13, 2023 at 3:09 pm

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  we had a 3rd party take over our site and need help getting it off their platform and getting full access

  Self-declared URL: fireicemedspa
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Dec 13, 2023 at 4:03 pm

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  Hi there,

  What is the address of the site you are referring to? Is it hosted with us here at WordPress.com?

  Also, are you still able to contact the third party? They would be best positioned to assist you with taking over the site since they should have the login credentials and access to the associated account.
  
  Please provide the URL of the site in reference, and we’ll be happy to point you in the right direction for support.
  
  Thank you!