need access

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  alyssaatong · Member · Jun 2, 2022 at 7:24 pm

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  Hi i am having trouble gaining access to my site and keeps saying denied.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  alyssaatong · Member · Jun 2, 2022 at 7:25 pm

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  http://fsbizsite.com/aatong

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  helper-heroponriki · Member · Jun 2, 2022 at 9:03 pm

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  We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.