Need access to account
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I lost access to https://crustrestaurantconcept.wordpress.com/crust-scottsdale/ and need to regain access to it again. wordpress.com says that it is not hosted there, but it is a subdomain of wordpress.com so must be hosted there still correct? How to I regain access?
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That site belongs to a different WordPress.com account. You’ll need to be logged in with an account that has access to it.
We have some options available at https://en.support.wordpress.com/account-recovery/
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Hello Mac, I need an actual person to assist. I have tried the recovery options they say the site is linked to my email and I should use the password recovery, but then it doesn’t recognize any sites in my account. It keeps taking me in a loop. I need someone to look into my account on the backend.
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Hi there,
That site is owned by another WordPress.com account and is linked to a different email address. Please enter any email address you have access to in the password reset form:
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Hello Mac, yes. That is the problem, it says that is it owned by another email, so if I go account recovery like you said and fill it out, it tells me that it is not owned my another email, that my email is associated with that site and I should do the lost password action. I am not missing my password, I am logged into it right now, but it says no sites connected to my account. You see what I mean? It is telling me conflicting information depending on where I go.
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Hi @mikemerendino, I can confirm the site is set up through another username with a different email address.
Are you able to log out and log back in?
https://crustrestaurantconcept.wordpress.com/author/crustrestaurantconcept -
Hello both. Yes, I totally agree that it is set up with a different username and email address. So I go to account recovery and say I don’t know what email address is asociated with that account but to please contact me at my current email address that I have access to. The form tells me that my contact email address IS the email associated with the account, so I should just do a password reset. You see what I mean? I can’t move forward in the account recovery process because the account recovery form tells me that email is already associated with the wordpress I am trying to recover.
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Please use an email address (that you have access to) other than the one associated with the account you’re currently logged in. You can find the email address linked to your current WordPress.com account here:
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Ok, I can use another email address, but I do not have any ID # or activation URL or any of those options. So Still cannot proceed with the form. We can provide whatever you need to show that we are the owners of the business being represented on this site. Please let us know how we can proceed with getting this cleared up.
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We consider this a security matter and can only accept the items listed under https://en.support.wordpress.com/account-recovery/ as proof of account ownership.
You are welcome to follow-up with our Account Recovery Team if you have any of those items, as it wouldn’t be wise to publish them in the public forums here: https://en.support.wordpress.com/account-recovery/#account-recovery-form
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