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Forums / Need access to wordpress.com site

Need access to wordpress.com site

  • Unknown's avatar
    baddogsf · Member · Jan 9, 2018 at 12:56 am
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    Hi.

    I’d like to report a problem with the following site: https://terramarconsulting.wordpress.com/

    Somebody created this site without authorization of Terramar Consulting and used company name, logo & content without permission.

    Can you please help us gain access to this site or remove it?

    We are unable to follow your standard form to account recovery since we have not been involved in the initial setup.

    Thank you

  • Unknown's avatar
    allykmyta · Staff · Jan 9, 2018 at 1:07 am
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    Hi @baddogsf,

    Please read the following steps provided in the support link below:

    https://automattic.com/trademark-policy/

    If the following steps do not resolve the issue, then please submit your complaint via form located at the bottom of the page, given in the link above.

    I have also tagged this thread with ‘modlook’ so WordPress staff are notified.

    Thank you!

  • Unknown's avatar
    fstat · Staff · Jan 9, 2018 at 9:01 am
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    Hi there,

    Please fill the trademark infringement form as @allykmyta already suggested and our legal team will follow up from there.

    Thanks!

  • Unknown's avatar
    baddogsf · Member · Jan 9, 2018 at 4:23 pm
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    Thank you. We will discuss this with our client and submit the form. The problem is more than a trademark infringement. This is impersonation. The site is pretending to be our client’s business. Is the trademark form still the right way to go or do you have another form for this case? Thanks

  • Unknown's avatar
    timethief · Member · Jan 9, 2018 at 11:16 pm
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    WordPress.com Terms of Service Staff have authority to act only when copyright infringement on a site hosted by WordPress.com is in evidence and has been reported to them by way of a DMCA notice.
    Read more at Copyright Infringement – What to Do
    https://en.support.wordpress.com/copyright-infringement-what-to-do/https://en.support.wordpress.com/our-dmca-process/

    Complaints like this one are not dealt with here on the public support forums. Only Terms of Service Staff have authority in such cases and their authority applies to blogs hosted by WordPress.COM, not to any others.

    Abuse – Freedom of Speech:
    http://en.wordpress.com/freedom-of-speech/
    http://en.wordpress.com/abuse/
    http://en.wordpress.com/complaints/
    http://en.support.wordpress.com/report-blogs/
    Read also: User guidelines https://en.support.wordpress.com/user-guidelines/

    Our role is to direct those who post to the relevant support docs like http://en.wordpress.com/abuse/ and request that Support Staff close the thread, as only Terms of Service Staff have authority in these cases.

    Court orders: Cases of defamation and impersonation require a court order before we can take action. Official, signed court orders can be emailed to
    (email visible only to moderators and staff)

  • Unknown's avatar
    timethief · Member · Jan 9, 2018 at 11:19 pm
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    I see that my two links above did not have a space between them and apologize.

    Read more at Copyright Infringement – What to Do
    https://en.support.wordpress.com/copyright-infringement-what-to-do/ and https://en.support.wordpress.com/our-dmca-process/

    Our role is to direct those who post to the relevant support docs like http://en.wordpress.com/complaints/ and request that Support Staff close the thread, as only Terms of Service Staff have authority in these cases.

  • Unknown's avatar
    baddogsf · Member · Jan 10, 2018 at 1:00 am
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    Thank you everyone for your help and these links.

  • The topic ‘Need access to wordpress.com site’ is closed to new replies.

Tags

  • account recovery / site removal
  • complaint
  • complaints
  • copyright infringement
  • impersonation
  • report
  • report blogs
  • trademark infringement

About this topic

  • In: Support
  • 4 participants
  • 6 replies
  • Last activity 8 years
  • Latest reply from baddogsf

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