Need account information

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  sfcbagary · Member · Oct 10, 2019 at 12:43 pm

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  Hi,

  We have a site learnsfdph.org and this domain is purchased from wordpress.com. We think we have purchased this domain using the account (email visible only to moderators and staff), but now we are unable to access this user account. We are getting the message “User does not exist”. Can you please help us how to access this user account in case this domain was purchased with this account. If some other account should be used to manage the learnsfdph.org, let us know those account details.

  Many thanks for your help!

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Oct 10, 2019 at 5:14 pm

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  Hi! That’s not the email address on file actually. We’ll reach out over your email though; if you have access to the card statement we can likely verify something from that.

  Talk to you soon,