need billing help

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  mhaugepchtf · Member · May 24, 2024 at 5:44 pm

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  help I am desperate and sad and your support robot is sending me in an endless circle and nobody can help me please help me find a human this is awful and I am very unhappy

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · May 24, 2024 at 5:48 pm

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  According to https://wordpress.com/site-profiler/http://blackhomeownershipdsm.org your site is hosted and your domain is registered by wordpress.com

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  staartmees · Member · May 24, 2024 at 5:55 pm

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  Any charge lade by wordpress.com can be found as described at https://wordpress.com/support/manage-purchases/

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  mhaugepchtf · Member · May 24, 2024 at 6:00 pm

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  I can’t reach support for the problem I am having and the robot will not provide me assistance I need. I am not able to access payment information and writing increasingly desperate prompts to the robot accomplishes nothing.

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  staartmees · Member · May 24, 2024 at 6:25 pm

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  Just post your question in this public forum.

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  mhaugepchtf · Member · May 24, 2024 at 6:54 pm

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  My payment details are in another users account but we can’t access that account. I need a receipt for the transaction and ultimately I want to cancel the site.

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  staartmees · Member · May 25, 2024 at 6:08 am

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  WordPress.com can’t and won’t give you logincredentials of another account. You must restore access to the account the billing was made to, by using the Transaction ID at https://wordpress.com/wp-login.php?action=recovery

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  jmills39 · Staff · May 25, 2024 at 2:17 pm

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  Hello Matt,

  We’ve received your message and are reviewing now. I’m going to close this thread because we’ll email you from here on out about the issue.

  Thanks for your patience!