need cancellation

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  torrynergart · Member · Aug 25, 2017 at 5:18 pm

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  I have been billed 18$, I need to cancel but my purchase history shows nothing. Bottom line, I need this gone!

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  timethief · Member · Aug 25, 2017 at 7:25 pm

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  To save you time we can try to determine relevant details such as which upgrade, which site URL and which username account is this about.

  How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Have you tried using that resource?

  Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Aug 25, 2017 at 9:02 pm

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  Hi –

  It looks like we’re helping you with this by email already. Please reply to that email directly.