need contact email for WordPress support

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  njvikingfan · Member · Dec 18, 2021 at 4:53 pm

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  I’m locked out of my wordpress account and need to speak/chat with a representative about a downed website.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Dec 18, 2021 at 9:35 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  njvikingfan · Member · Jan 26, 2022 at 12:10 am

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  greenagel.com

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  njvikingfan · Member · Jan 26, 2022 at 12:12 am

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  I get a critical error message and I can’t even get on to the site

  I own the domain and pay it through GoDaddy

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  staff-totoro · Staff · Jan 26, 2022 at 1:44 am

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  Hi there,

  We can’t help directly because we don’t host greenagel.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifcally, we use a custom hosting environment on WordPress.com and do not display this kind of error message on our sites, which is my other clue that you are using a different version of WordPress from what we offer.

  The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks over in the open-source forums are more familiar with Critical Error messages and are in the best position to help you troubleshoot and get your site back online, thanks!