need DNS records
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Wix hosts my domain, and wordpress hosts my website. Website is not working. Wix told me I need to get the DNS records from wordpress. I don’t know how to do this.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
I don’t see any WordPress.com sites under your account here.
What is the URL of the site with the problem?
NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/
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My website is http://www.wealthps.com. I started with Wix years ago and bought this domain, which they host. A few years ago I switched to WordPress for my website, which they host. I am not a tech guy. Someone else did this for me. I am not sure why it is not working.
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Hi there,
WordPress is the name of the software your site is built with.
WordPress.com is a hosting provider for that software, but your site isn’t hosted with us and our DNS records are of no use to you.
You need to contact the hosting provider where you installed the WordPress software, and get their DNS records to give to Wix. We don’t even have any way to know who that hosting provider is, so this isn’t something we’re able to help with.
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