Need Help!

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  keystonehealthblog · Member · Jul 25, 2022 at 3:28 pm

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  When I log on to my WordPress account, I cannot find my website http://www.navigatetinnitus.com. Can someone help?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  storygenie5 · Member · Jul 25, 2022 at 3:33 pm

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  Hi, @keystonehealthblog.

  Did you create your site on wordpress.com or wordpress.org?

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  staff-totoro · Staff · Jul 25, 2022 at 10:51 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host navigatetinnitus.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!