Need help

  • Unknown's avatar
    robertsontara9 · Member ·

    Please help me get my website live- The Fox and the Fairy
    thefoxandthefairy.ca/wordpress you can email me at (email visible only to moderators and staff)

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Howdy –

    Looking at that site I can see it’s hosted on webnames.ca. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    We would love to help you with this project and save you time/energy in the process. Our personal plan is $4/month and you can move your site with that option.

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