Need help

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  tamerawiley · Member · Jul 28, 2023 at 7:36 pm

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  Need help with my account

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  tamerawiley · Member · Jul 28, 2023 at 7:46 pm

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  I need some assistance. I need the DNS setting for my site http://www.rivercitymattresscompany.com. I can’t even find this on my account. It says it’s attached to another account? Phone numbers to speak to someone would be very helpful. I don’t know what to do and I need help immediately!

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  staff-dragon · Staff · Jul 31, 2023 at 9:56 pm

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  Hey there,

  You are correct, I do not see the domain http://www.rivercitymattresscompany.com associated with your account. To regain access to a lost site you will need to follow the account recovery process. I recommend starting with resetting your password, but we also have an account recovery form you can fill out to be given access to the site again. Here is our handy help document:

  

  Account Recovery

  in WordPress.com Support

  4 min read

  At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset ProcessSMS Recovery with Two-Step AuthenticationAccount Recovery FormRecovery Email and SMS NumberIf Ownership Cannot be Established Password Reset Proce

  Please note that we do not offer support by phone, as it is difficult to provide technical support during a spoken conversation. We are happy to help you here or by live-chat or email!

  Hope this helps!