Need help

kwiy136 · 2026-01-28T16:23:42+0000

Forums / Need help Need help kwiy136 · Member · Jan 28, 2026 at 4:23 pm Copy link Add topic to favorites I have lost my email account name, and I can briefly remember the user name for my account here, but you keep charging me year by year, I want to cancel my subscription and get refund, as I have never used the web. staartmees · Member · Jan 28, 2026 at 6:56 pm Copy link If you are charged by wordpress.com and only by wordpress.com, you have a transaction id you must use to restore access – https://wordpress.com/support/account-recovery/#transaction-id Also note a refund is only possible within a very limited timeframe – https://wordpress.com/support/refunds#refund-periods Log in or create an account to reply Log in Sign Up

kwiy136 · Member · Jan 28, 2026 at 4:23 pm
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I have lost my email account name, and I can briefly remember the user name for my account here, but you keep charging me year by year, I want to cancel my subscription and get refund, as I have never used the web.
staartmees · Member · Jan 28, 2026 at 6:56 pm
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If you are charged by wordpress.com and only by wordpress.com, you have a transaction id you must use to restore access – https://wordpress.com/support/account-recovery/#transaction-id

Also note a refund is only possible within a very limited timeframe – https://wordpress.com/support/refunds#refund-periods