NEED HELP ACCESSING ACCOUNT

• 

  winenrubs · Member · Mar 1, 2022 at 5:04 pm

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  Hey,

  I am in need of some immediate assistance with my WordPress account. I just recently changed the password and then tried to log in and it’s not letting me access my account. I’ve tried resetting it several times but when I put in my email it says there’s no account associated with it.

  Here is my
  Wordpress: URL: https://winenrubs.com/getaccess/

  Please I need to log into my Dashboard now someone help me do this.

  Thank you
  Wine’n’Rubs

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

• 

  staff-blorbo · Staff · Mar 1, 2022 at 5:09 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/