Need Help Backing Up Site So I Can Update WordPress

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  foundbykacey · Member · Apr 13, 2020 at 9:41 pm

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  Here is the notification I am seeing: http://prntscr.com/rypsvd

  Thanks!

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  staff-mckluskey · Staff · Apr 14, 2020 at 10:40 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  foundbykacey · Member · Apr 15, 2020 at 1:36 pm

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  Hello!

  Thank you for your reply.

  So since my site is not hosted by WordPress.com – what do I do?

  Do you have any recommendations or plugins? I don’t know where else to look.

  Thanks,
  Kacey

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  staff-zinnia · Staff · Apr 15, 2020 at 3:28 pm

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  Kacey –

  You’ll want to use the open source WordPress.org software forum. It’s at https://wordpress.org/support/forums/

  If you don’t already have an account over there you’l need to create one in order to post.