need help – customer support not helping
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Hi. I feel like I’m getting the run around with customer support. The issue is that I used to have an iphone and had the authenticator set up. With the new phone, I didnt realize I had to transfer it. I tried ALL of my backup codes and none of them work. I dont know how this can even be possible. It’s probably because of my new phone. I ask it to send another code and I never get the text.
This has been going on for two weeks and my book is being released this weekend. I must update it beforehand. Customer support said I had to reply from an email address NOT associated with a wordpress account. So I do that. Then they say, I cannot discuss personal matters with you unless you respond from an account that IS associated with your wordpress account. Each time several days lapse inbetween. It’s been two weeks. What else can I do? How have any of you resolved your issues with the authenticator? How long did it take? Thank you for your time reading. This is very frustrating and confusing to have to reply from different email addresses.
Here is a link similar to what is happening to me, but no resolution is given.
https://en.forums.wordpress.com/topic/how-do-i-setup-google-authenticator-on-a-new-phone -
I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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@hibernationnow
Stop hijacking threads please and posting off topic into them. It’s disrespectful. Use this link to create your own thread please https://en.forums.wordpress.com/?new=1 -
I thought this was a place to ask any technical question. I have no idea what I did. Accusations like that are less then respectful. They are unkind and rude. I am sorry if I did something wrong but it was by error only.. “Stop hijacking threads?” I don’t even know what that means. Couldn’t you assume FIRST that it was a simple error? I am the worst technological person in the world. Why do you have to be so MEAN about it. It was a mistake. Not a carefully worded comeback like yours. Customer Service training perhaps?
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Perhaps you should make sure you’re talking to a paid customer service representative before complaining that the person has failed to meet your standards for customer service.
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Perhaps you should make sure you’re talking to a paid customer service representative before complaining that the person has failed to meet your standards for customer service.
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Forgive me, paid or unpaid has nothing to do with manners. I’m sure your boss would be happy to agree with me. It’s customer service, trying to help people, a job I have done for many years. Paid and unpaid for respect and kindness.
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Forgive me, paid or unpaid has nothing to do with manners. I’m sure your boss would be happy to agree with me. It’s customer service, trying to help people, a job I have done for many years. Paid and unpaid for respect and kindness.
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You also don’t seem to have the ability to follow instructions, as the solution to your issue is linked above. Congratulations, though, on mastering copy and paste!
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Hibernationnow,
Having admin rights on an internet forum tends to inflate egos and give certain types of people delusions of grandeur.
That and some people are just rude. Perhaps it’s upbringing.
Don’t let folks like this ruin your blogging experience.
There are people that are willing to help you and be civil.
You’ll learn it all soon enough.
Good luck :) -
I see that you’ve sent an email to our account recovery team about this issue. Someone from that team will reply via email to help you with this issue privately — I’m not able to do anything more via the support forums here.
Your reply was posted in this particular support thread, started by the user ktartara2014:
https://en.forums.wordpress.com/topic/need-help-customer-support-not-helping
It’s generally best to start a new forum thread with your question, rather than posting your question as a reply to another user’s thread. That helps keep everyone’s questions separate so we can keep track of them and to make it easier for other users to search for answers to similar questions. :)
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It’s been 6 days from the last response, nearly a week. I replied right away. Is it every time I give them a response I go to the bottom of the pile? They tell me to reply from an email not associated with an account & then telling me to respond from an account that is associated makes things complicated & makes things take longer. Two weeks is too long to be waiting for a resolution, especially since I do pay for my account.
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