Need help! Delete domain and transfer stats

lannymfo · Member · Apr 4, 2015 at 8:13 am
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Dear WordPress team,

I have recently migrated to self hosted and I would like to delete my domain ‘*.packingmysuitcase.com’ from my wordpress.com account (packingmysuitcaseblog.wordpress.com).

I also would like to know if it is possible to transfer my stats to my new domains:
From: packingmysuitcaseblog.wordpress.com/ to http://www.packingmysuitcase.com

and

From: packingmysuitcasept.wordpress.com to pt.packingmysuitcase.com

I highly appreciate your help!! :D

The blog I need help with is: (visible only to logged in users)
kokkieh · Staff · Apr 4, 2015 at 11:25 am
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Hi there. For staff to transfer your stats to the self-hosted site you must have the Jetpack plugin installed. Please confirm that you have installed that. See here for instructions on installing the plugin: http://jetpack.me/support/

Once you’ve installed and connected Jetpack, add “modlook” to the tags and then wait for staff to respond.
lannymfo · Member · Apr 4, 2015 at 12:07 pm
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Perfect! Thank you so much. Jetpack is installed in both sites.
kokkieh · Staff · Apr 4, 2015 at 12:09 pm
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Okay. Just be patient while waiting for staff to respond. Keep in mind it might take a bit longer than usual as it’s the weekend.
lannymfo · Member · Apr 4, 2015 at 12:15 pm
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No worries :) thank you so much!
thatrobyn · Member · Apr 6, 2015 at 2:20 am
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Hey there!

I see that you have domain mapping for packingmysuitcase.com, but your domain isn’t registered here. It seems to be working well with your self-hosted site. Would you like me to delete the mapping altogether from WordPress.com?

The Jetpack site I see connected to your account is: pt.packingmysuitcasetest.com

If you are planning on using a different URL for the site, can you please disconnect this site from WordPress.com, and then reconnect using the updated URL? Then, let me know, and I can merge your stats!

Looking forward to hearing from you. Thanks very much.
lannymfo · Member · Apr 7, 2015 at 8:17 pm
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Hi there,

Thank you for your response.

I tried disconnecting and reconnecting my jetpack to the other URL (I didn’t really understand why it was still connected to the webspace pt.packingmysuitcasetest.com). However, when reconnecting I saw that I lost all my followers and stats :( what should I do now? I don’t really understand what is going on.
I disconnected from the pt.packingmysuitcase.com
the other one packingmysuitcase.com is still untouched, I am afraid I will also lose everything :(

I really need your help! Thank you so much!!
thatrobyn · Member · Apr 7, 2015 at 9:47 pm
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Hey there!

We’ll look into those followers and stats! But, your site still is connected by that old URL, pt.packingmysuitcase.com.

Let’s iron that out, then I can work on those followers for you!

First, I see that you’ve still got domain mapping for packingmysuitcase.com to be connected to packingmysuitcaseblog.wordpress.com. It doesn’t appear as if you’re using that anymore, so why don’t I disconnect it? That domain goes to your self-hosted site anyhow.

After I get your permission (or not) to do this, I am going to disconnect your Jetpack site this time. Then we can work on locating those followers, and connecting your site by the correct name.

Sound good?

Let me know if you have questions, or if you’d like me to start by removing the domain mapping from your WordPress.com site.

Thanks!
lannymfo · Member · Apr 8, 2015 at 5:49 am
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HI,

Thank you so much for the quick response.
Yes, you can disconnect it… it is self hosted now :)

I don’t know why it is still connected to the url pt.packingmysuitcasetest.com maybe because I just change the url of the pt.packingmysuitcase.com and still need to change the packingmysuitcase.com one. Do you think you can help me with this?

If you remove the domain mapping will it affect my current self hosted website? If not, then yes you can remove it since I won’t be using it anymore, just on the self hosting.

Thank you so much for your help!
thatrobyn · Member · Apr 8, 2015 at 5:17 pm
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Hello there!

All right, I am going to disconnect the mapping from your WordPress.com sites, since you’re not currently using those domain names in conjunction with your WordPress.com sites.

There are two mapping disconnections I will make:
- pt.packingmysuitcase.com disconnected from packingmysuitcasept.wordpress.com
- packingmysuitcase.com disconnected from packingmysuitcaseblog.wordpress.com
Because those domain are connected to self-hosted sites, disconnecting this mapping at WordPress.com won’t impact anything.

I don’t know why it is still connected to the url pt.packingmysuitcasetest.com maybe because I just change the url of the pt.packingmysuitcase.com and still need to change the packingmysuitcase.com one.

I see two Jetpack sites mapped to your WordPress.com account:
- s563851298.online.de
- pt.packingmysuitcase.com
I am going to disconnect them, and have you reconnect them. Once you are done with this, please let me know.

Then, please clarify FROM which WordPress.com site your want me to transfer your followers from, and which Jetpack site you want me to transfer you followers TO.

We’ll get this all settled! Thank you :)
lannymfo · Member · Apr 9, 2015 at 1:54 pm
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Hi!!!
Ohhh I get it, perfect! Thank you for disconnecting the mapping.

I checked both sites and they are connected to jetpack. Did you disconnect and reconnected them?
I went on my WordPress.com and it says that both sites are connected with Jetback. It appears 4 options to me: my 2 old domains from wordpress.com and my 2 self hosted domains (which are connected with jetpack).
Should I still do something? Disconnect and reconnect again?

I want to transfer my stats and followers from http://www.packingmysuitcaseblog.wordpress.com to http://www.packingmysuitcase.com

and from http://www.packingmysuitcasept.wordpress.com to pt.packingmysuitcase.com

Thank you so much for your help and so sorry for all the trouble!
shawnajroberts · Member · Apr 10, 2015 at 7:09 pm
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It looks like pt.packingmysuitcase.com was connected yesterday. I’ve just disconnected s563851298.online.de because it looks like that disconnection did not go through.

Can you please log into packingmysuitcase.com and reconnect your Jetpack plugin?

Then I can transfer your followers. :)
lannymfo · Member · Apr 10, 2015 at 7:39 pm
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Awesome!! I just reconnected :D

Thank you soooo much!!
shawnajroberts · Member · Apr 10, 2015 at 10:07 pm
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Fabulous! I see those two sites correctly now and I’ve transferred your followers. :)

Let me know if there’s anything else I can do!
lannymfo · Member · Apr 11, 2015 at 8:19 am
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Awesome! Thank you!

Could you merge the stats too? Then we are done :)

Thank you so much!!
alexjgustafson · Member · Apr 12, 2015 at 5:48 pm
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Hi there!

I’ve merged the stats for you as well. You can view them here:

https://wordpress.com/my-stats/?blog=89117089&unit=1

https://wordpress.com/my-stats/?blog=88868386&unit=1

Best,

-Alex G.
lannymfo · Member · Apr 12, 2015 at 6:06 pm
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Hi Alex,

Thank you!! But I meant my old stats, from the entire precious year… I looked at it now and just saw the stats correspondent to my self hosted. Is it still possible to transfer my old stats to the self hosted?

I would like to transfer my stats from:
http://www.packingmysuitcaseblog.wordpress.com to http://www.packingmysuitcase.com

And

From: http://www.packingmysuitcasept.wordpress.com to pt.packingmysuitcase.com

Thank you so much.
alexjgustafson · Member · Apr 12, 2015 at 8:36 pm
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Sorry for that confusion. I’ve now merged the stats from packingmysuitcaseblog.wordpress.com into packingmysuitcase.com .

And from packingmysuitcasept.wordpress.com into pt.packingmysuitcase.com .
lannymfo · Member · Apr 13, 2015 at 4:35 am
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No problem at all!! Thank you so much for your help!! All done :)

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