Need help deleting site and account

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  clearlineselfstoragewpg · Member · May 25, 2021 at 4:17 pm

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  We want to get away from WordPress.com because of how much it sucks, and when I go to delete our site, I get a message saying there are active purchases, so I can’t delete it. I click Manage Purchases, and it doesn’t show me any. So, I’m stuck in this perpetual loop of insanely poor design by WordPress.com and I don’t know how to get out of it. I’m trying to delete the site, and then delete our account.

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  staff-blorbo · Staff · May 25, 2021 at 4:57 pm

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  There is nothing under your account that would be preventing that now.

  You can delete the site following https://wordpress.com/support/delete-site/ and/or close your account following https://wordpress.com/support/close-account/

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  clearlineselfstoragewpg · Member · May 25, 2021 at 7:13 pm

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  Nope, sorry. Still doesn’t work. Still getting the same perpetual loop of cannot delete site because there are paid upgrades, manage upgrades, there are no upgrades………….

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  staff-blorbo · Staff · May 25, 2021 at 7:23 pm

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  Would you please confirm the URL of the site you want to delete? I can take care of that part for you.

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  clearlineselfstoragewpg · Member · May 26, 2021 at 2:53 pm

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  clearlinetrafficsolutions.wordpress.com

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  deancroyal · Staff · May 26, 2021 at 5:10 pm

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  Huge help, thanks for providing that! The other user on the blog owns upgrades for the site. This is why you continue to see the error.

  https://wordpress.com/people/team/clearlinetrafficsolutions.wordpress.com