NEED HELP! DNS is pointed back to Old WordPress.com site and need it rerouted to

  • Unknown's avatar

    Please help! I need to speak to a human. My website at http://www.blissholistichealth.com is not working because it is getting the following message:

    You can’t get there from here (site_id mismatch error). This happens when an external blog (a self-hosted blog using the Stats plugin) is pointed to WordPress.com by DNS. If you are trying to migrate away from WordPress.com, please update your DNS to point the domain to your own server. Otherwise please contact WordPress.com support and explain what you were trying to do, what steps you took, what you expected to happen, and what actually happened. It’s probably Andy’s fault.

    I need to fix this ASAP! As it is really affecting my REAL website. Please help.

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    That domain expired on 24 January and has since been removed from our system. It is currently in redemption with our registrar. That’s why it is not working.

    It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. I’ll need you to agree to that fee before I can get the recovery process started.

    As the email address for your account is connected to the expired domain, I’ll also need you to update your WordPress.com account email address to an address that still works, as I can only send the payment link to the email address connected to your account:

    https://wordpress.com/me/account/

  • The topic ‘NEED HELP! DNS is pointed back to Old WordPress.com site and need it rerouted to’ is closed to new replies.