Need help from a professional
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I am going to try and explain my situation as best i can.
My current website (www.rbtlracing.com) was created by an IT student at the time, he is no longer contactable, and the website is hosted by one of his friend, also no longer contactable.
I do not have things such as my FTP password, and my site is completely outdated.
Is there anything i can do to take full control of my site? I want to switch hosting, get full control of updating and everything else on wordpress, and possibly even change my entire websites image, starting with getting a template that is responsive for all devices.
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Hi @nathd88rbtl,
Since your site isn’t hosted on WordPress.com, we don’t have the server access needed to help you with that.
Try resetting your password by entering your email address here:
http://www.rbtlracing.com/wp-login.php?action=lostpassword
If that doesn’t work, you’ll need to log into your host’s control panel and change your admin username and/or password using phpMyAdmin. There’s more information on how to do that here:
If you need help following any of those steps, you’ll need to contact your hosting provider for support.
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Thanks Amy. The one thing i do have is my password just to do minor admin updating, but that is all i have. I don’t think i will be able to get anywhere with contacting the host :( I pay yearly for my domain name with one.com. Even if i have to lose my current site, is there any way i can take control of my domain name? for the creation of a new site. Many thanks.
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@nathan99rbtl
We don’t control your domain name, you you’ll need to contact your domain “registrar” (the company you originally purchased it from) and/or the hosting provider that the site is hosted with.
According to a WHOIS search for your domain, it’s registered with “Ascio Technologies, Inc. Danmark”, and is pointed to hosting servers owned by One.com.
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