Need Help getting Access to My Domain!

  • Unknown's avatar
    studiokplesk · Member ·

    Hello, hope all is well.

    So I had to make a new account because my username and password were not working for the website that I own (https://studiok.hair/). Even though I have it written in my notes what email, username, and password I used to log in with. So, I made this new account to try and either transfer or connect the domain. I really need to make edits to my Website:

    STUDIO K VENTURA HAIR & NAILS

    I really need to get access to this website as soon as possible and do not know what next steps I should take.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. In your case, this appears to be godaddy.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums.

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

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