Need help getting access to my domain – wordpress recovery not working

  • Unknown's avatar
    crewdogsfcefba423121 · Member ·

    When I tried to access it using the account recover procedure, it got stuck in every single combination, and I no longer have access to the original Email. This is the only way I could figure out how to get help. Here’s the story: I used the initial email ( (email visible only to moderators and staff) ) but we soon decided to make the ‘dog’ plural, so we made a new email for (email visible only to moderators and staff).

    After we switched, I meant to change the email in the original account linked to the crewdogsflyingclub.com domain name, but then it clearly never saved. When I deleted the old/unnecessary email, i lost our ability to recover the account. So now, we need help getting access to our domain and inputting it in this wordpress account so we can begin building our site. Thank you very much

    WP.com: Yes
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

    We’ll need the transaction ID for your recent upgrade purchase on that site to verify your ownership of the site via the account recovery form. You can get that transaction ID directly from your credit card statement, if you no longer have the receipt we sent to your email:

    https://wordpress.com/en/support/billing-history/#retrieving-a-transaction-id

  • The topic ‘Need help getting access to my domain – wordpress recovery not working’ is closed to new replies.