Need help getting email to work with my domain (which I am mapping to you)
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Greetings — I am blogging at laughingbearcomedy.com. The domain is registered through MacHighway. I set up an email with them and then pointed the nameservers to you (I have one of your packages). the email I set up is (email visible only to moderators and staff).
It appears that by pointing the nameservers to you, I am also sending the email to you as well. Is there a place I can check it on WordPress? Or a way I can stop it from going to you so I can check it on MacHighway. I am hoping I have not boxed myself into a corner (D’oh!). Thanks for your help — let me know if there is anything else you need from me to help me untangle this.
Steve McLellan
The blog I need help with is: (visible only to logged in users)
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Hi Steve!
We can definitely get this to work. First, it looks like you’ve setup an email forwarding address, which you can see under “Edit Domain” -> “Email” here:
https://laughingbearpress.wordpress.com/wp-admin/paid-upgrades.php?page=domains
If you have a custom address, you do not want to have this email forwarding setup. Email forwarding creates an alias so that email sent to your custom address gets forwarded to an address that you already own. It sounds like you have setup a custom address with a separate inbox.
To use a custom address, you’ll need to enter the correct DNS records over at WordPress.com. You can think of DNS records as a set of instructions that tells your email address how to work correctly. You should be able to get them from MacHighway. Here are some instructions on how to input them at WordPress.com:
Can you give that a try?
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Hi — thanks for your help. I killed the forward that was there and will reach out to MacHighway for the codes. I will let you know when I get an answer (they are usually pretty quick). May need your help stepping through the process. Thanks — Steve
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Me again — having some trouble connecting with MacHighway so I restored the forward for now. Will let you know when I have more info. Steve
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Hey Steve,
Not a problem! If you need help inputting the DNS records from MacHighway, just let me know.
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Hi — below is what I got back from MacHighway — can you walk me through the process so I don’t go awry?
So as I understand it, you want wordpress to host the site for laughingbearcomedy.com but have machighway handle the mail? You can do this by creating an A record with wordpress called mail.laughingbearcomedy.com -> 50.28.99.117 and then point the MX record for laughingbearcomedy.com to that.
Just let me know where to plug this in and I will do so — I really appreciate your help. Part of the reason I went with WordPress.com and bumped up to the premium package was support and it has just been excellent.
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Hey Steve,
First, can you remove the email forwarding you have setup? We’ll need that removed in order to see if the email record I added is going to work.
I added the following MX record:
mail.laughingbearcomedy.com handled by 50.28.99.117 with a priority of 10Could you run that by the MacHighway folks to make sure that’s correct? If not, could they provide me the individual DNS records that need to be entered?
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I killed the email forward. Will check with MacHighway and get back to you. Thanks for your help — hope this does it! Steve
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Great Steve! I suspect we’ll need to add some more DNS records. If so, please let me know!
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Here is what I got back from MacHighway — Steve
Hi Steve,
That looks correct to me, the change doesn’t seem to have taken effect yet on wordpress’s side though. Let’s wait for the DNS to propogate and see how that goes.
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Thanks,
Jonathan B.
Technical Support Representative, MacHighway -
Thanks for passing that along Steve. It looks like WordPress.com kicked the MX record out. I’m thinking that this was the result of entering the address and then removing the mail forwarding. I went ahead and re-entered the MX record. Let’s give this 24 hours to take effect. Please let me know if your email doesn’t start working by that time!
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Hi Jeremy — tried sending a message today and it wouldn’t go. Here is the message I got back from Gmail.
‘The recipient server did not accept our requests…’
This error message means that we tried to reach the server of the person you’re sending an email to, but didn’t get a reply, so we couldn’t send your email. This could be a temporary problem, and we suggest you try again later.
You could also contact the customer service department of the other domain (the one you’re sending to). The problem might be because:
The other domain doesn’t have up-to-date MX records or is otherwise misconfigured.
The other domain is blacklisting or graylisting messages from Gmail.
The other domain has temporary networking problems.Let me know how you think we should proceed. As a practical matter I am ok with setting the forwarding back up. I have been thinking about migrating my wordpress install back to MacHighway anyway — it turns out my project is going to be much smaller than I had thought and the services I thought I would use (like VideoPress) are no longer part of it. It might be easier for me just to have everything in one place (plus a bit less expensive going forward). I’d still be using WordPress — just self hosted.
This has nothing to do with this email problem (you have been just stalwart in helping me fix this) — but I am not sure it makes a ton of sense to go through a lot of effort to completely fix this just to undo it in the near future.
Let me know what you think and we will proceed from there — thanks Steve
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Hey Steve,
Happy to move forward however you would like! Just to be clear, were you sending a test email from a different account to your customized email address or an email from your customized address to another email address? I’m assuming the former.
That would indicate that our DNS records aren’t quite correct just yet. I’m happy to debug them. However, I’m not very knowledgeable about MacHighway email records. It looks like the MX record is still in place, but I feel like it’s probably not correct:
mail.laughingbearcomedy.com handled by 50.28.99.117. with a priority of 10I’m really sorry for the back and forth here. If you would like to move forward at WordPress.com, could you reach back out to MacHighway and see if I’m missing anything. Alternatively, if you would like to move back to your self-hosted site, I’m happy to help you with that as well.
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Thanks Jeremy. I have a family event this week so have to back burner this for a few days. I am going to put the forward back in as a placeholder and think about how I want to proceed. I should be back to you early next week one way or the other. Cheers Steve. Sent from my iPad
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