Need Help Getting Refund from Automatic Payment

  • Unknown's avatar
    proplan1994 · Member ·

    I need help with refunding the payment of $340 charged on 3/29. I haven’t use WordPress in a long time and have no idea I was on automatic payment plan. I do not think I received any email regarding the membership renewal before being charged. The support team can check my account activity to see that I have not use WordPress in a long time. I am hoping the support team can look into this and give me a refund based on the fact I have not used WordPress in a year and was unaware of the automatic payment plan.

  • Unknown's avatar
    neelgajjar · Member ·

    Hi there,

    You can cancel your plan via Manage Purchases. Click the button to Cancel below the plan details.

    You are eligible for a refund if you cancel the plan under 30 days from the date of purchase.

    I have added “modlook” tag for the staff assistance. You will get a reply soon from the staff.

    Thanks.

  • supernovia · Staff ·

    Hi @proplan1994, I just wanted to note I don’t see any upgrades on this account. Can you log out and log in again with the account that owns the ugprades? I recommend doing that then reaching out to support directly at https://en.support.wordpress.com/contact/ .

    If you aren’t sure how to log into the correct account, please help us look it up: you can either share a link to the site here, or go look up the charge at wpchrg.com then contact billing from there.

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