Need help in transferring API key for subdomain

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  kkradel · Member · Aug 10, 2011 at 5:19 pm

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  The blog I need help with is not on this list.

  I’m transferring my subdomains onto a WP Multisite.
  When I entered my API Key, that works for all of my other subdomains I got this message:

  Error from last API Key attempt:

  The owner of that API Key (kkradel) is not on the access list for this blog (4448886). Stats was installed using a different API key. The owner of the original key can add users to the access list, or you can contact WordPress.com support.

  I have no idea where or how I registered this one subdomain – as all of the others are listed in my account with my API Key. I do know that the “API key/WebStats/MyOwnSites vs WP.com Sites” thing was very confusing to me for a long time … so maybe I couldn’t access my account at the time I was registering this particular subdomain and registered for a new one, but I have no idea what that account might be.

  Anyway, I need to contact support – any one?

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  supportbot · Member · Aug 10, 2011 at 5:19 pm

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  You did not specify a blog address or reason for posting when you created this topic.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

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  kkradel · Member · Aug 10, 2011 at 5:21 pm

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  Dear Support Bot:

  Yes, I know I’m replying to a bot.

  The subdomain that I am referring to is not in my drop down list. That is the very reason that I posted.

  Thanks.

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  timethief · Member · Aug 10, 2011 at 5:27 pm

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  I have flagged this thread for Staff attention.

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  kkradel · Member · Aug 10, 2011 at 5:34 pm

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  Thank you!

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  staff-blorbo · Staff · Aug 10, 2011 at 5:45 pm

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  The WordPress.com Stats plugin is no longer under active development.

  Please try Jetpack instead: http://jetpack.me/

  It adds a few new features and will fix your current problem.

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  kkradel · Member · Aug 10, 2011 at 6:11 pm

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  I just deleted jetpack from my multisite install yesterday because it seemed like a bloated package when all I wanted are stats.

  Thanks.

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  timethief · Member · Aug 10, 2011 at 6:26 pm

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  The wordpress.com stats has been replaced by Jetpack. I located this for you:

  How do I turn off one of the features provided by Jetpack?
  On the feature card explaining the feature you’d like to turn off, click the “Learn More” button. A “Deactivate” button will appear. Click that button and that feature will be completely deactivated. http://jetpack.me/support/

  Hope this helps.

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  kkradel · Member · Aug 10, 2011 at 6:37 pm

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  No need, thanks though.

  All done.

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  timethief · Member · Aug 10, 2011 at 6:42 pm

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  Thanks for letting us know this issue has been resolved. Best wishes with your blog. :)