Need HELP! Locked out of my REAL account

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  carolynmerciesanew · Member · Jan 15, 2026 at 11:46 pm

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  I created this account because there is no other way to reach customer support. I am locked out of my account and cannot figure out what email my actual account could be under. Please help. I need help from CUSTOMER SUPPORT.

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  carolynmerciesanew · Member · Jan 16, 2026 at 12:15 am

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  the email account associated with the account was deactivated by Google. I have a few guesses for the username. I have my name and physical address. I don’t have the password, but I do have a few guess.

  it’s been a little bit since I last wrote on here.

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  carolynmerciesanew · Member · Jan 16, 2026 at 12:27 am

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  associated with this blog

  Mercies Anew

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  staartmees · Member · Jan 16, 2026 at 10:32 am

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  Give as much information as possible on our Account Recovery Form at https://wordpress.com/support/account-recovery/#verify-your-account-ownership

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  carolynmerciesanew · Member · Jan 16, 2026 at 5:46 pm

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  I cannot use the forum because it asks for at least one of three ways to verify the account is mine… “Do you have a receipt or transaction ID? Do you have an activation URL or key? Do you have two factor authentication codes?” I don’t have these. My email account associated with the WordPress account was deactivated by Google.

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  nigeljoy · Staff · Jan 19, 2026 at 9:46 am

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  Hi there,

  I can see that there used to be purchased associated with the account that owns the site you shared.

  I suggest reviewing your bank or card statement for any details related to past payments to WordPress.com and fill the account recovery form here: https://wordpress.com/support/account-recovery/#verify-your-account-ownership

  As mentioned here: https://wordpress.com/support/billing-history/#on-your-credit-card-statement , there should be a 9 or 10 character transaction code appears on your bank or credit card statement which you can share.

  Without an email sent to us from the site’s registered email address, a transaction ID, or the original activation link, we cannot help recover access to the account. We strictly enforce this policy to protect our users’ accounts from those who might attempt to abuse our support services to gain unauthorized access to an account.

  If the site contains personal information, I can set it to private to prevent search engines and visitors from accessing it.

  Please refer to our <u>guide for other options if ownership cannot be established</u>.

  Let us know if you have any questions.