need help login taking us to wrong blog
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Login taking us to wrong blog, after changing login and password.
The blog I need help with is: (visible only to logged in users)
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There is no phone support here.
What is the URL of the correct blog please?Your cfh2013 username is linked to http://staceywsite.wordpress.com/
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How many username accounts do you have?
Which one registered that site?
If you have more than one username account then log out and clear your browser cache and cookies and log in under the correct username account.
http://en.support.wordpress.com/browser-issuesYou must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
and if required click the “Need More Help” link and complete the form for account recovery. -
I’m trying to follow those instructions – not a luddite, but they are a bit over my head… I was unable to clear the cache on my computer (Mac, running Safari). The option didn’t exist in the drop-down menu. The correct username shows up on the blog (cfhomeless.org), but when we got to the dashboard of that blog, it only shows staceywsite. We have done several username and password changes, but the email address associated with cfhomeless.org has remained the same. Having trouble!
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Cleared the cache, finally. No change. Still cannot get to our blog from the username dashboard. Can you give me any more help? We just paid our renewal for the annual fee for the blog we now can’t get to.
cfhomeless.org
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Hi @cfh2013
The reason you are not able to access cfhomeless.org is because it is under a different WordPress.com user account that was created a year ago. This is a new user account that is not related to that site.
Was this blog started for you by someone else and you are trying to take over as the admin for your organization?
Thanks for the additional info!
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We changed usernames and passwords several times over the last couple months.
The username is associated with the original website. When we go to our cfhomeless.org website, the username “cfh2013” shows up. We are trying now to assign new personnel to the website, and can’t get to the dashboard at all. We can only get to the “new” site dashboard.
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BTW, we have had a “premium” account for a year, but can’t get the promised answers because we’re locked out of email support. It’s frustrating, and we’ve made errors, but we don’t know how to proceed.
Should we be using the account recovery form? How quickly can we expect a solution with the account recovery form or from you on this forum?
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We’re about at the point of going to GoDaddy for hosting. We thought WP hosting would work for us, but it’s not at this point. Will we be able to find a solution before we have to take this step?
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I have sent you a private message regarding your inquiry, and it will arrive at the email address here in your user settings:
https://wordpress.com/settings/account/
Please check your inbox and if you don’t see it, also be sure to look in your spam folder.
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OK – we’ve sent in everything you’ve asked us to. What’s next? When do we get access to the dashboard to our blog???
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I have not seen a reply to that response, so I have emailed you back.
Closing this thread, as we cannot discuss you options in public, for privacy reasons.
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