Need help moving subscribers to new site

upbeateats · Member · Dec 4, 2012 at 3:47 pm
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Hi there! I saw this post: https://en.forums.wordpress.com/topic/moving-subscribers-to-self-hosted-wordpress-need-staff-help/page/3?replies=74
Where some folks were getting some help moving subscribers from the free wordpress site to self-hosted wordpress. I was hoping I could get some help with this, too.

Old site: http://upbeateats.wordpres.com
New site: http://upbeat-eats.com (http://69.195.124.69)

Thanks so much!

The blog I need help with is: (visible only to logged in users)
timethief · Member · Dec 4, 2012 at 7:09 pm
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Staff can move your email subscribers only. Followers using the WordPress.com Reader cannot be transferred. What’s required of you is to:
install and activate the JetPack plugin;
post both URLs into this thread;
type modlook into the tags in the sidebar of this thread.
upbeateats · Member · Dec 4, 2012 at 8:51 pm
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I already have the jetpack plugin installed.

Old site: http://upbeateats.wordpres.com
New site: http://upbeat-eats.com (http://69.195.124.69)

Thanks!!
jenia · Member · Dec 6, 2012 at 5:23 pm
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Hi there, I’ve moved your email subscribers for you. (Note that your WordPress.com followers cannot be transferred.)
evereval · Member · Dec 18, 2012 at 11:23 am
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Hi there,

I want to move my subscribers now that I’ve moved my blog.

Old site: http://evergreenevaluation.com
New site: http://stephanieevergreen.com

Both have Jetpack installed. Can you help even though both are self-hosted wordpress sites?

Thanks!
zandyring · Staff · Dec 18, 2012 at 4:44 pm
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Hi there,

I can’t find evergreenevaluation.com on our system anywhere as a Jetpack site. Have you disabled Jetpack on this site?

Cheers!
evereval · Member · Dec 18, 2012 at 4:47 pm
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Interesting! Well, I just double checked and saw that it wasn’t fully linked. I’ve linked it. Can you please check evergreenevaluation.com again?
theswirlworld · Member · Dec 19, 2012 at 6:07 am
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Hello! I posted to you last night, but for some reason my post is not showing. Sigh.

I’ve moved my blog and would like to transfer my subscribers. I already have the Jetpack plugin installed.

old site: http://www.aswirlgirl.com
new site: http://www.aswirlgirl.com

Thanks again!
zandyring · Staff · Dec 19, 2012 at 3:10 pm
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Stephanie,

I’m still not seeing that connection. Can you disable and re-enable your Jetpack on that site?

Cheers!
zandyring · Staff · Dec 19, 2012 at 3:12 pm
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Hi Swirl,

Let’s keep our conversation on the thread you already started. I’m still not seeing a Jetpack connection for aswirlgirl.com. Can you disable your Jetpack on that site and then re-enable it?

Cheers!
evereval · Member · Dec 19, 2012 at 6:49 pm
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Hey there,

I deactivated and reactived Jetpack on both sites, made sure it was connected to WordPress.com, etc. On both sites, Jetpack is saying “You’re fueled up and ready to go.”

Again, it’s these (both .com, not sure if that matters)

evergreenevaluation.com
stephanieevergreen.com

If I can provide any other details, please let me know. Thanks for your persistence!
theswirlworld · Member · Dec 20, 2012 at 1:55 am
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@zandyring:

I merged my two blogs. I had http://www.aswirlgirl.com and http://www.theswirlworld.com.

I am using the http://www.theswirlworld.com url. Please check that one; that’s where you should see the Jetpack.

Thanks!
zandyring · Staff · Dec 26, 2012 at 5:07 pm
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Hi Stephanie,

I’m really sorry for the delayed response.

I’m still not seeing any Jetpack connection for evergreenevaluation.com. Does it have any other URL or is it being forwarded or anything like that?
evereval · Member · Dec 27, 2012 at 4:17 am
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Zandyring,

My name is James. I set up Stephanie’s websites.

Would it help for me to give you the url of the wordpress.com account that is currently associated with evergreenevaluation.com?

Also note, I read elsewhere that if I moved the wordpress.com account from the URL/Jetpack where it had collected subscribers to the URL/Jetpack where I wanted the subscribers that the subscribers would follow the wordpress.com account. That advice was evidently bad – I made the switch, but the subscribers stayed with evergreenevaluation.com. Would that change have made it so that you can’t find evergreenevaluation.com anymore?
jryven · Member · Dec 27, 2012 at 4:21 am
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Pardon,

Now I am James. The above statements hold. I am eager to work with you to resolve Stephanie and my subscription management issues.
zandyring · Staff · Dec 27, 2012 at 2:28 pm
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Hi James,

Yes, that could be the culprit.

So, let’s start over! You have a site set up, stephanieevergreen.com, which I CAN find the Jetpack info for. There’s a second site, from which you’d like to transfer subscribers, evergreenevaluation.com, which isn’t showing up on our system at all. So if there is an underlying URL associated with that account, it will be very helpful!

Cheers!
jryven · Member · Dec 28, 2012 at 12:19 am
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Zandyring,

Both evergreenevaluation.com and stephanieevergreen.com are associated with evereval.wordpress.com through jetpack plugins. (Before, evergreenevaluation was using a different URL.wordpress.com – originally it was evereval.wordpress.com, and I reestablished that link.) Are you seeing evergreenevaluation.com now?

James
zandyring · Staff · Dec 28, 2012 at 9:11 pm
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James and Stephanie,

Got it! I’ve transferred your subscribers. The problem was that WordPress automatically strips out the “www” part of the address, but your evergreenevaluation.com blog was using that “www” – I was able to backwards track it down using the information provided and transfer those subscribers (finally!)

Just let me know if you need anything else!
jryven · Member · Dec 28, 2012 at 10:00 pm
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Zandyring,

Thank you for your diligent support.

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