Need help, my WordPress refused to connect
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My site cannot be accessed and Jetpack seems to be disconnected.
I cannot open wp-admin or reconnect manually.
What can I do to fix these problems?The blog I need help with is: (visible only to logged in users)
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Hey there!
I took a look at your site and it’s loading fine on my end, so that’s good news! The site appears to be up and accessible.
For the Jetpack connection issue – since your site is on WordPress.com, Jetpack is actually built-in and works differently than on self-hosted WordPress sites. The connection should be automatic.
A few things that might help:
If you’re having trouble accessing wp-admin:
- Try going directly to https://tuenguyencung.wordpress.com/wp-admin/
- Or log in through https://wordpress.com/log-in and access your site from https://wordpress.com/sites
If you’re seeing this in the Jetpack mobile app:
- Try removing the site from the app and re-adding it
- Make sure you’re using your WordPress.com login credentials
If none of these help, could you please let me know the specific error message you’re seeing when trying to access your site or wp-admin? Additionally, could you please confirm whether you are accessing this from a computer browser or through the Jetpack mobile app?
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Hello,
I’m not sure if it’s a problem with the Jetpack connection, because I can access the main dashboard and ask the AI assistant. The AI assistant said there is a disconnect between my site and Jetpack, but I can’t fix it myself. Also, it refused to connect with the https://tuenguyencung.wordpress.com/wp-admin/.
Even when I load my site again, it keeps showing: “
This site can’t be reached
tuenguyencung.wordpress.com refused to connect.”
The weirdest thing is that other WordPress sites are loading fine, only my site refused to connect…
I tried accessing WordPress from my computer and mobile, but it didn’t work.
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Hi there!
I can confirm there are no Jetpack connection issues with your site. Our AI agent might give you some recommendations, but it’s always good to reach out ot us directly.It’s interesting that only your site is not accessible, but others are. Could you let us know when did this happen initially? Also, if you use a VPN, does that help?
Could you also confirm your location with us?
Best,
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Hi, thank you! I tried VPN a few days ago, but still the same.
Now I try again, and it suddenly works? Did these is anything wrong with my site, or is it just network problems when I access it from Vietnam?
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Hey,
Thank you for letting us know!
It’s indeed curious how this started working once again; however, from the details shared, it looks like a network-related issue.
If you experience this again, please let us know and we’ll resume troubleshooting!
Best,
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