Need help recovering account (not getting response)
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I apologize in advance in case this isn’t the right place for this post, but I’ve tried for over a year to recover a lost account that has been inactive for at least 5+ years with old posts about our family that we would like to take down since they appear all over search engines, unfortunately we no longer have access to that account or the email that the account was created with so we were unable to do so ourselves.
I’ll gladly upgrade to premium, or business, or pay for whatever time/attention we need to go through the due diligence for account recovery. I’ve attempted the account recovery form several times over the last year, and never heard back, which is why I’m writing here hoping to get assistance.
Any help/attention with regards to this matter would be ENORMOUSLY appreciated.
Thanks in advance.
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I flagged this for staff attention. There is no guarantee, however, that they will be able to help you. They will need to know the URL and email connected to the account, though.
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Thanks.
The blog is http://malanga.wordpress.com… and we don’t remember the E-Mail that was used to create it (unfortunately in our household we have tons of different emails for different purposes many of which get forgotten/lost over time), but if you could provide the E-Mail address used for that user, I might be able to get into it.
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Staff will not do that. I flagged this for them, so just wait until they get back to you.
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We do not handle account recovery issues in our public forums for security reasons.
If you need assistance regaining access to an account, you can contact our account recovery team by going to the password reset link and clicking on the link for “Need more help?”:
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It also appears one of our staff members contacted you via email on January 13th. Please check the email address you provided at the time you made your previous request.
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