Need help restoring website
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Please help. I am unable to find my site. I hosted through Bluehost, and my website was on wordpress.com. I did not renew my site, and now I need help restoring it? The website address was http://www.cinderellaisclosed.com.
The blog I need help with is: (visible only to logged in users)
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this is the message I get when I go to access cinderellaisclosed.com.
You don’t have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host cinderellaisclosed.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result we are not able to offer backups and historical data for sites hosted elsewhere. Of course, we would love to host your site here, where we we are happy to help further. But as it stands now, we can’t assist.
The good news is that your hosting provider may be able to help in this instance, since they are typically responsible for backing up sites they host. I recommend contacting Bluehost for further assistance since they are in the best position to help.
After you have restored your site at Bluehost to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.
The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get starOnce you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance.
Thanks!
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