Need Help Retrieving My Accounts

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  susanbbschabacker · Member · Dec 19, 2016 at 8:58 pm

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  Hi, it’s been an ongoing struggle…I’ve lost my password and am not sure of the emails that are associated with my accounts. I also don’t know where I can find the transaction ID, activation URL or key or two factor authentication codes. So, I haven’t been able to create a new password or access my accounts to edit my websites.

  Please help.

  Thanks,
  Susan

  The blog I need help with is: (visible only to logged in users)

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  chelseaology · Member · Dec 19, 2016 at 9:04 pm

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  Hello There!

  If your login information has been lost, check out the following:

  Change or Reset Your Password

  Change or Reset Your Password

  If needed, you can use the account recovery forms:

  Recover Your Account

  Recover Your Account

  For future reference, the Admin to your dashboard should be the following and it would be a great idea to bookmark it ;-)
  http://susanboyoungbailey.wordpress.com/wp-admin/

  I hope some of this points you in the right direction!

  Sincerely,

  Chelsea

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  kokkieh · Staff · Dec 20, 2016 at 10:08 am

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  Hi Susan,

  In order to even begin to help you I need to know the URLs of the sites you’re trying to access.

  As for the transaction ID, if you’ve ever bought an upgrade for the site you’re trying to access, you’ll be able to get a transaction ID directly from PayPal for that transaction. Even if you don’t have a PayPal account, the payment still went through them, so if you provide them with your card details and the date of the transaction, they can give you the transaction ID.

  See here for more info:

  Retrieving a PayPal Transaction ID