Need help to for subscription

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  fayalblog · Member · Sep 28, 2020 at 9:22 pm

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  Dear Sir/Mme,

  I hope this mail finds you well. I’m trying to subscribe to premium without success for days. When I select my subscription plan and click on the ‘Pay’ button, I got this error: ‘Paiement deactivated’. Could you please help? « modlook »

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  ryrhino00 · Member · Sep 29, 2020 at 3:53 am

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  Hi,

  Please wait for a staff member to help you.

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  kokkieh · Staff · Sep 29, 2020 at 5:31 am

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  Hi there,

  I don’t see any failed payment attempts for the account you’re using to post here, and purchases for your account hasn’t been blocked.

  For what site are you trying to buy an upgrade?

  At which point in the checkout process are you receiving an error, and what is the exact text of the error?

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  fayalblog · Member · Sep 29, 2020 at 11:57 am

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  Hi and thank you for your time.

  I used this email (email visible only to moderators and staff), it’s my colleague’s one and we’re trying to subscribe and getting: ‘payments are deactivated please contact our support’.

  Thank you again.

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  staff-blorbo · Staff · Sep 29, 2020 at 6:11 pm

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  They have already received an email from us about this, please refer to that email.