Need help transferring domain name and hosting to bluehost

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  remodelingourlives · Member · Mar 3, 2018 at 10:05 pm

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  I cannot get my remodelingourlives.com to transfer to bluehost. How do I transfer that. I attempted to initiate a transfer but it continually says wild west domains has rejected it. I contacted them and they said it is not on their end. Please help

  The blog I need help with is: (visible only to logged in users)

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  mommyhive · Member · Mar 3, 2018 at 10:33 pm

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  Hi there,

  Please confirm if you have followed the steps listed in below support document.
  https://move.wordpress.com/

  Thank you.

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  remodelingourlives · Member · Mar 3, 2018 at 10:50 pm

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  Yes. ANd, when I select transfer it says privacy is turned off to prepare for transfer. But, when I look at my domain settings, it says privacy on. I;m confused why it isn’t working.

  I have my DNS sent to bluehost.

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  mommyhive · Member · Mar 4, 2018 at 12:16 am

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  Hi again,

  You can disable Private Registration of your domain by clicking here https://wordpress.com/me/purchases.
  Under the Domain Upgrade, select “Cancel Private Registration”.
  https://en.support.wordpress.com/manage-purchases/#managing-domains

  Hope that helps and let me know if it resolved you issue.

  Thank you.

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  justjennifer · Member · Mar 4, 2018 at 5:31 am

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  Hi there folks,

  @remodelingourlives If you still have any upgrade plan here on WordPressdotcom, you are eligible for direct support by Staff when you post in the contact form at https://wordpress.com/help/contact

  Regardless, I’ve gone ahead and tagged this thread for Staff review and assistance. Thanks for your patience while they get back to you.

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  gemmacevans · Member · Mar 4, 2018 at 8:47 am

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  Hi remodelingourlives,

  Your account shows you updated the domain contact details for remodelingourlives.com on 3rd March 2018. This process triggers a 60 day transfer lock unless you specifically opt out of it when updating your details.

  Please try updating the contact details (including the email address) again and opting out of the 60 day lock. There is a screenshot of the option you need to check here:

  https://en.support.wordpress.com/update-contact-information/#email-or-name-changes

  Please let me know if you have any questions.

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  remodelingourlives · Member · Mar 5, 2018 at 1:21 am

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  THank you. I tried this but have submitted a request for help. I no longer have access to the original email where I signed up for the domain. That is why I changed it. My understanding is that is where the option to cancel transfer lock occurred.

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  gemmacevans · Member · Mar 6, 2018 at 11:34 am

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  Hi remodelingourlives,

  I see you chatted with one of our Happiness Engineers yesterday and they guided you through the process of updating the domain contact details. Did you check the option to opt out of the transfer lock?