Need help unlocking my domain for transfer

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  amandalholden · Member · Jun 8, 2021 at 6:48 pm

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  I currently run a blog site through dumpsterdogblog.com via WordPress.org and I’m looking to transfer my domain ( not the site) over to a new site I created in Squarespace. My domain name is through WildWestDomains and my website is hosted through Big Scoots. Both the Big Scoots and WWD tech support teams said I can only unlock my domain through WordPress, but I do not have a ‘domains’ option in my settings / dashboard. Any idea on how to solve this?

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  julianaatorres07 · Member · Jun 8, 2021 at 6:52 pm

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  I think what you’re looking for is in = My Site(s) → Upgrades → Domains.

  It’s hidden in the upgrades section.

  https://wordpress.com/support/move-domain/transfer-domain-registration/

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  amandalholden · Member · Jun 8, 2021 at 7:10 pm

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  Right, I’ve seen that before. However, I do not have the “My Site” option like the other sites do in the top left corner. Do you know why that is?

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  kokkieh · Staff · Jun 9, 2021 at 8:27 am

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  Hi there,

  dumpsterdogblog.com is registered here on WordPress.com, but that domain does not belong to the amandalholden account you’re using to post here. That is why you don’t see the option to transfer the domain.

  Only the current owner of a domain can initiate a transfer to another provider, so you’ll need to be logged in as the username that owns the domain first.

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.