Need help with account

  • Unknown's avatar
    cozycornerranchblog · Member ·

    I have a wordpress account that i had been using regularly to create my blog. Today when i tried logging in it told me it didn’t exist and that i would have to create a new account. I obliged and created a new account hoping it would pop up with my original account and it wont, and to connect it for ‘free’ i have to pay at least $96 when i have already paid on my original account that it says doesn’t exist even though I just signed up within the last 12 months. I need help on sorting this problem out, i want my original account back as i don’t want to lose my work on my blog and have a make work project. Anyone have insight? I’m beyond frustrated. Thank you!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    cozycornerranchblog.com is using the open-source WordPress software and it’s hosted by BigScoots. So, to recover access to your site, you need to contact your host or follow this guide:

    https://wordpress.org/support/article/resetting-your-password/

    These forums are for providing support to WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

    WordPress.com vs. WordPress.org
  • The topic ‘Need help with account’ is closed to new replies.