Need Help with Bundle Cancellation

  • Unknown's avatar
    heatfreaks · Member ·

    I haven’t used my blog in almost a year now–so I forgot that it was signed up for automatic renewal. And then I was charged, so I quickly went into the website and tried to cancel it. It allowed me to “cancel” my bundle, but it didn’t send me the $99 refund. Did I cancel it wrong? Or do I just have to wait a few days to get the refund? (It’s almost been a week). THANKS!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pcosta88 · Member ·

    Hello!
    WordPress provides refunds within a 30-day window

    We will refund any upgrade within the first 30 days after purchase, with the exception of domain registrations. Domain registrations can be refunded within the first 48 hours after purchase.

    http://en.support.wordpress.com/my-upgrades/refunds/

    A couple things to anticipate with the refunds
    1. You most likely will lose your custom domain name that came with the bundle. Once you lose a domain name anyone else can pick it up.
    If you had a custom domain name and you want to keep it please contact staff here so they can make the adjustments on your refund.
    http://en.support.wordpress.com/contact/

    2. If you used a credit card please make sure it is still active.

  • Unknown's avatar
    heatfreaks · Member ·

    I bought the domain name from GoDaddy. I just want my $99 bundle refund. It shows it being cancelled in my settings, but I have not been notified of a refund. Can you please help me with this?

  • Unknown's avatar
    heatfreaks · Member ·

    I don’t care about losing the domain.

    The withdrawal came from paypal, not a credit card. Can you please post the refund back to my account?

  • Unknown's avatar
    pcosta88 · Member ·

    WordPress refunds normally take a week to process.
    http://en.support.wordpress.com/payment/

    I’ve tagged this thread for a staff follow-up.

    Please consider the following two things:
    1. Please be patient as staff processes requests in the order they appear.

    2. Please also post in here if you receive a payment within 24 hours , that way the request can be removed.

  • Unknown's avatar
    shawnajroberts · Member ·

    I’ve refunded your renewal. Please note that it can take up to a week for the refund to appear on your statement.

    Let me know if there’s anything else I can help with.

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