Need help with cannot access site

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  cnorris7 · Member · Sep 4, 2017 at 7:49 pm

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  I cannot do anything in my back office? It says ‘this site cannot be accessed’
  The site is http://www.rightbraintherapyusa.com My old account keeps popping up. This is wrong. It should say cnorris2 instead I’m getting something from and old wordpress site from 2014. I went through blue host.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 4, 2017 at 8:23 pm

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  I see another WordPress.COM username account at https://en.forums.wordpress.com/profile/cnorris as well as this one https://en.forums.wordpress.com/profile/cnorris7

  rightbraintherapyusa.com is a wordpress.ORG software install on paid hosting, hosted by CyrusOne
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service