Need help with Domain

  • Unknown's avatar
    angelaweeks805 · Member ·

    I completed a domain transfer a week ago and it is still not showing up for me on my dashboard. I have a paid account, but the AI bot won’t connect me to customer support. When I search my domain, it says there is no website there. So folks using the main website will be sent to an error page.

    How can I fix this? I need a status update on my domain transfer.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    josefhtest · Member ·

    Hi,
    I understand how stressful it can be when a domain transfer doesn’t show up as expected, especially knowing visitors might hit an error page. Let’s figure this out together.

    To confirm, the custom domain you are referring to is https://sasquad.org/? If so, this was transferred to us, but is under a different WordPress.com account.

    This could be the reason why it is not showing under the WordPress.com account of angelaweeks805. It could be that you created a new account by mistake and transferred the domain there.

    If you recall any other email address used with WordPress.com, you can log in with that username and try to reset the password here: https://wordpress.com/wp-login.php?action=lostpassword.

    If you gain access, you can follow the steps in this guide to transfer the domain to your current WordPress.com account: https://wordpress.com/support/domains/transfer-a-domain-to-another-wordpress-com-account.

    Let me know if this works for you and if you are able to get access to the domain. If not, please let us know as well so we can explore other options to help you.

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