Need help with domain restoration

  • Unknown's avatar
    blovell11 · Member ·

    I was paying a marketing company to handle all of my hosting and monthly fees. We have been busy since last March and they seemed like they had everything organized for me. All of the sudden I’m doing my receipts and realized they haven’t been billing me. Turns out the company has vanished off the face of the planet and I can’t use my log in to get into WordPress… my website isn’t showing up anymore obviously. The website was mysupermovingbros.com

    I can’t get ahold of WordPress support and need some serious help. My website hasn’t been running since last august….

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site was using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

    You’re in kind of a tough spot because the host you were using seems to have disappeared. Did you ever make any backups of your site by any chance? If you didn’t, and you really can’t get contact anyone at your former webhost, you may be out of luck and will need to start over from scratch rebuilding your website.

    Either way, we’d lave to have you here at WordPress.com. You would have access to 24/7 WordPress specific assistance from a world-class support team (as well as automated backups, updates, and security protection) and we could prevent this from happening again.

    https://wordpress.com/pricing/

    If you find a backup of your current site, we have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Take a look and let us know if anything is unclear or you have any further questions.

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