Need help with domain transfer

  • Unknown's avatar
    awarmplace · Member ·

    I own my own domain name and want to transfer it to WordPress. Unfortunately The host I currently use (your-site.com) never answers customer service emails or phone calls and I cannot find a domain authorization code to make the transfer. What do I do?

  • staff-blorbo · Staff ·

    What is the domain name you’re trying to transfer?

  • Unknown's avatar
    awarmplace · Member ·

    kessho.net

    I have owned it since 2002. Your-site.com registered it for me but I can no longer access the DNS control panel they provide. I sent an email requesting the auth code but have not yet heard back from them.

  • kokkieh · Staff ·

    Unfortunately the registrar where your domain is currently registered are the only people who can provide you with a transfer code.

    However, it looks like Your-site.com is just a domain reseller. According to the Whois database, the registrar of record for your domain is Tucowsdomains.com, so you can try reaching out to them directly. If you were to lodge a complaint about this to ICANN (which is another option) Tucows would ultimately be on the hook for it, so they might be able to help you.

  • Unknown's avatar
    awarmplace · Member ·

    Thank you for the info! I have sent an email to Tucows regarding the issue. I still have not heard a word from Your-Site. Should I give it 5 business days to hear from Tucows before I send a complaint to ICANN?

  • supernovia · Staff ·

    @awarmplace I’d give them a reasonable time to respond, then work with ICANN. When something similar happened to me, the registrar tried to contact the reseller. After a few days without a response, they took the domain into their account.

  • Unknown's avatar
    awarmplace · Member ·

    staff-blorbo , @kokkieh , @supernovia – thank you all for your help with my problem. It took over the weekend to get Tucows to reply but the password was reset and an authorization code was sent. I initiated a transfer but apparently that takes several days – it was started on Tuesday, still pending – but Your-Site was more than happy to immediately cancel my hosting. Considering their poor customer service, I was surprised at how quick that response came, especially since they’ve continued to ignore my open ticket about the authorization code.

    I guess I’m stuck until the transfer is completed. Hopefully it will go through fine and this will all be over.

  • staff-blorbo · Staff ·

    If you still have access to the domain under Tucows, you can try mapping it for now, that should take much less time to go through than the transfer: https://wordpress.com/support/domains/map-existing-domain/

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