Need help with domain transfer. Can’t get access to Happiness Engineer
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I have migrated my WP.com site to a different host. Now I can’t access my domains/upgrades pages anymore, since I don’t have a site here anymore. In my account, it also says I don’t have access to my plan & domain anymore.
However, I have not transferred the domain prior to a different registrar, I thought I could do this after moving the site. I would need access to the page to manage domain or for WP to send me the info & disable to transfer lock.
Sidenote: I tried the chat; the bot keeps telling me to ‘use the options below to speak to a Happiness Engineer’, but I never see any options below. Very frustrating. -
Well… guess looking at these forums at least I’m glad I changed hosts, since support has gone none existent. I do need help transfering the domain though… I paid for a 3 year business plan and I can’t get access to support?
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Hi there, @scentadvice! 👋🏼
I see that we assisted you via live chat a few days ago, and the issue is resolved 😊
@shitaltejani168 — I’m afraid your issue differs from the one explained above since your site has issues with Terms of Service, which we also addressed on October 10th.
Just for posterity, here are the ways of contacting WordPress.com support:
If you need help with any aspect of WordPress.com, this guide will show you how to find support. Access to Support Customers on our paid plans receive fast, 24/7 responses from our expert team. Free plan users may receive support in the WordPress.com public forums. Other services: If you need help with the Jetpack plugin, please contact Jetpack support. WordPress.com Deskto
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