Need help with expired domain

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  qualsys · Member · Jan 15, 2020 at 1:17 pm

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  how can I contact the wordpress support team to recover my expired domain?

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  justjennifer · Member · Jan 15, 2020 at 1:33 pm

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  Hi there, what is the domain that has expired?

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  staff-doublebassd · Staff · Jan 15, 2020 at 1:45 pm

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  Hi there,

  I’ll be happy to contact the registrar to see if we can restore qaspire.com to your account, but we need to move quickly on it because the domain will be entering redemption soon and it would cost much more to retrieve the domain at that point. I will send you a manual payment request form for you to repurchase the domain once you confirm.

  Let me know if you have any questions.

  Thanks!

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  qualsys · Member · Jan 15, 2020 at 1:47 pm

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  Hi, please send me the manual payment request form so that I can do the required. The domain has expired on 04th Dec 2018 so I guess it would still be in grace period.

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  qualsys · Member · Jan 15, 2020 at 1:48 pm

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  Sorry, 04th Dec-2019 is when the domain expired.

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  staff-zinnia · Staff · Jan 15, 2020 at 2:36 pm

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  No problem. I have just emailed a payment form to you for the redemption fee and annual registration of the domain. I have also sent a note to our domain partner. It typically takes them about 2-3 days to get back with us. We will share updates here.

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  qualsys · Member · Jan 15, 2020 at 3:07 pm

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  hi,

  I have done the payment just now. I will wait for the update here – and how many days does it take after that for domain to get back up?

  Regards,

  Tanmay

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  staff-zinnia · Staff · Jan 15, 2020 at 3:21 pm

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  Tanmay –

  We have received your payment. Our domain partner should be back in touch with us in 2-3 days with a status update. At that time it only takes us a few minutes to get things restored on the account and you’ll be back up and running.

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  qualsys · Member · Jan 15, 2020 at 5:10 pm

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  Thanks for the update and assistance here.
  I look forward to the next update and having the site up and running in a few days.

  Tanmay

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  qualsys · Member · Jan 17, 2020 at 5:16 am

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  hi,

  I look forward to the update on domain redemption from the domain partner.

  Regards,

  Tanmay Vora

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  qualsys · Member · Jan 19, 2020 at 5:33 pm

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  Hello again,

  Just wanted to check if you received any update from your domain partner about registration and redemption my my domain QAspire.com? Since you had mentioned 2-3 days as turn around time, I was wondering if this can be enabled sooner so that the website can be up again.

  Thanks in advance for your help, which I so appreciate.

  Regards,

  Tanmay Vora

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  staff-mckluskey · Staff · Jan 19, 2020 at 6:08 pm

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  Hi Tanmay,

  it seems that the email we sent to our partner bounced back, that’s why we had no news. I’ve just reached out to them again, so in a couple of days, your domain should be back at your account.

  Sorry for the delay!

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  qualsys · Member · Jan 20, 2020 at 4:17 pm

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  Thank you for the update. I look forward to the update in coming days.

  Tanmay

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  andymcgrady · Member · Jan 20, 2020 at 7:15 pm

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  Hi Tanmay,

  I just wanted to let you know that domain qaspire.com has now been restored to your site.

  Let us know if you have any further questions and we’ll be happy to help.

  Have a great day!

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  zetadavidson611392839f · Member · Jan 20, 2020 at 9:56 pm

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  My WordPress address is http://www.zetadavidson.com–as I said my bank sold, and we were told all of our automatic renewals would be fine. Obviously not. Help.

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  staff-blorbo · Staff · Jan 20, 2020 at 11:00 pm

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  @zetadavidson611392839f We’d be happy to help you, but would you please open your own support request via https://wordpress.com/help/contact ?