Need help with Gravatar profile picture
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Hello,
My Gravatar profile picture is awful and for some reason I can’t replace it. Every time I try it says it won’t upload. Please help!
I don’t have a site with WordPress.com yet
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Hi carrie115, we can likely help. Can you tell us the filename and file size?
Generally you’ll want to upload a .png or .jpg (or .jpeg) and make sure the file size is reasonable. If you’re trying to upload a raw filetype from your phone or camera, you’ll want to convert/export it to jpg first.
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Thanks. It is a jpeg. I’ve tried several different versions of it. All under 10mb. Not sure what else to do. What is considered a reasonable file size?
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Hi there,
Is it possible that you disabled your Gravatar account? That is what I noticed when I checked up on it.
You can re-enable it here: https://en.gravatar.com/accounts/disabled
Once you do, you should be able to update your Gravatar image by setting a WordPress.com profile photo here: https://wordpress.com/me/account/
As well you can set a profile image directly at gravatar.com.
Hope that helps. Please let us know if you have any more questions.
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Thanks for letting me know. I clicked re-enable and tried to upload again. It seemed to upload but then the pic did not show up in the re-size box. I was in Safari, so tried Chrome. Same issue. Tried to upload a pic again, using the WordPress link you shared. I was able to successfully upload a pic this time but then when I went to save it, I got the same original message that it wouldn’t save. So I’m back at square 1.
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Hi there,
Are one of these perhaps the image you’ve been trying to upload?
https://en.gravatar.com/gravatars/new/existing
If so, click on the one you want from there to set it for your profile.
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