Need help with Gravatar profile picture

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  carrie115 · Member · Jan 9, 2022 at 9:11 pm

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  Hello,

  My Gravatar profile picture is awful and for some reason I can’t replace it. Every time I try it says it won’t upload. Please help!

  I don’t have a site with WordPress.com yet

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  supernovia · Staff · Jan 9, 2022 at 10:01 pm

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  Hi carrie115, we can likely help. Can you tell us the filename and file size?

  Generally you’ll want to upload a .png or .jpg (or .jpeg) and make sure the file size is reasonable. If you’re trying to upload a raw filetype from your phone or camera, you’ll want to convert/export it to jpg first.

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  carrie115 · Member · Jan 10, 2022 at 12:42 am

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  Thanks. It is a jpeg. I’ve tried several different versions of it. All under 10mb. Not sure what else to do. What is considered a reasonable file size?

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  staff-totoro · Staff · Jan 10, 2022 at 1:43 am

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  Hi there,

  Is it possible that you disabled your Gravatar account? That is what I noticed when I checked up on it.

  You can re-enable it here: https://en.gravatar.com/accounts/disabled

  Once you do, you should be able to update your Gravatar image by setting a WordPress.com profile photo here: https://wordpress.com/me/account/

  As well you can set a profile image directly at gravatar.com.

  Hope that helps. Please let us know if you have any more questions.

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  carrie115 · Member · Jan 10, 2022 at 3:10 am

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  Thanks for letting me know. I clicked re-enable and tried to upload again. It seemed to upload but then the pic did not show up in the re-size box. I was in Safari, so tried Chrome. Same issue. Tried to upload a pic again, using the WordPress link you shared. I was able to successfully upload a pic this time but then when I went to save it, I got the same original message that it wouldn’t save. So I’m back at square 1.

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  kokkieh · Staff · Jan 10, 2022 at 4:07 am

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  Hi there,

  Are one of these perhaps the image you’ve been trying to upload?

  https://en.gravatar.com/gravatars/new/existing

  If so, click on the one you want from there to set it for your profile.

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  carrie115 · Member · Jan 10, 2022 at 4:12 am

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  Yes, thank you! I really appreciate your help.

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  kokkieh · Staff · Jan 10, 2022 at 6:43 am

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  Glad I could help :)