need help with payment

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  scarnicidesign · Member · Feb 15, 2017 at 2:18 pm

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  hey there,
  I got an email saying i needed to update payment on my account because my card was expiring soon. I had two sites with WP and I’m not sure that I am viewing the correct one in order to update the payment.
  Could someone please help me?
  Many thanks,
  Leo

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  staff-zinnia · Staff · Feb 15, 2017 at 7:38 pm

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  Hi Leo –

  Please share the site URLs and I’ll be happy to see which account they are on.

  Note – I can’t see your credit card details to verify the expiration of the card on file.

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  scarnicidesign · Member · Feb 17, 2017 at 2:32 pm

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  the website is isavebees.com
  my card is about to expire and i haven’t gotten my new one in yet.

  WP is a bit confusing to me and i ended up signing up for two sites not knowing which was which.

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  staff-zinnia · Staff · Feb 17, 2017 at 4:40 pm

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  Hi – The domain renewed automatically. However, it is not owned by the account that you are posting form here in the forums. You’ll need to sign in to the other account to manage the site.

  Once you receive your new card follow these instructions to make the update on the account: https://en.support.wordpress.com/change-credit-card-details/