Need help with refund due to auto renual

  • Unknown's avatar
    deep360 · Member ·

    Hi

    I have been charged 18 $ because of default auto renewal setting on the above mentioned date which was I was certainly unaware of at the time of joining a year a ago. Please refund the amount and cancel my account as i am unable to do it through the “manage purchases”. in my account.

    Please help

    Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    When you are logged in under the same username account that purchased the upgrade what do you see in these two locations please?
    Dashboard > Store > My Upgrades
    http://en.support.wordpress.com/my-upgrades/
    as well as
    Dashboard > Store > Billing History
    http://en.support.wordpress.com/Billing-History/

    I tagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    schwuk · Member ·

    Howdy,

    I can see that auto-renew has now been turned off for your subscriptions. Although your card was authorized for the total amount, that has been voided and you will not be charged. It will depend on your card provider as to how long it will take for the authorization to be removed.

    Please let me know if I can help with anything else.

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