need help with refunding?

  • Unknown's avatar
    lovechildconnected · Member ·

    Hi there I have paid for 3 subscriptions and I need to cancel and refund them all? please send contact support its after 14 days but before 30… please help as soon as possible

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken a look at your account and can see that you purchased the upgrades 27 days ago.

    I’m really sorry, but our refund policy allows refunds only within the first 14 days of purchase. As you are now at 27 days, unfortunately, it falls outside of that refund period, and we are unable to process a refund for these subscriptions.

    That being said, you do have these upgrades for the period you’ve paid for, and we are more than happy to assist you in making the most out of them. Our team is here to help you with any issues or questions you might have about your website – whether it’s design, functionality, or anything else. We want to ensure you get the best possible value from your upgrades.

    Please let us know specifically what you need help with, and we will do our utmost to assist you. We’re here for you every step of the way.

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