Need help with renewing subscription (and keeping domain name)
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Hi there, I am trying to renew our subscription for our lab website (on behalf of my supervisor) but when the credit card information is put in, I get a message about not being the original purchaser of the website name. A previous lab member from a few years back was the person who signed up for the site so I assume that he’s the ‘owner’ who’s associated with the website. I’d like to transfer the owner’s name to my supervisor and pay for another year’s subscription.
Cheers, Gabby
The blog I need help with is: (visible only to logged in users)
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Hi there,
I would be happy to assist you in cancelling and refunding your purchase. However to confirm ownership, the owner of the account and upgrade needs to either post in this thread and consent to the transfer or log into their account and transfer the site over to you. Then, you should be able to renew the subscription purchase.
For more information on managing upgrades, please visit our support page:
Let me know if you have any questions.
Thanks!
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Hi Darnell. I don’t want to cancel the account, I want to renew it. The deadline is Saturday and despite transferring the ownership of the blog to the right person, we still can’t pay!
Thanks
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Sorry, I meant renew in my previous post. Can that person who now have ownership post in this thread? I can assist them in renewing the account. Thanks!
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Great, thanks for confirming! Would you like for me to transfer the site to you or to @gabriellepang?
Let me know and I’ll transfer right away. Thanks!
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Hi Darnell, I think we resolved the issue. It turned out that the ownership hadn’t gone through when we thought it had. Could you confirm (for peace of mind!) that @annesalomon is the owner of the blog and that we have no outstanding issues with the domain??
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